1.Are all items sterling silver?
Yes! All jewelry are made of 100% 925 sterling silver.
2.How to select my bracelet size?
3.How to select chain length for my necklace?
The chain length does not include length of pendant.
4.How to select ring size?
1.Is it safe to place an order on the internet?
Callie uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
2.What payment methods can I choose?
We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
1.Do you accept international orders?
Yes, we ship to most countries all over the world.
2.How can I do if my order is lost or damaged?
3.How do I change or cancel an order after it has been submitted?
To cancel or change your order, please contact our customer service via live chat or by submitting a support ticket. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be cancelled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.
About Shipping & Delivery
1.How long does it take to get my order?
Every item is custom manufactured and ships in 3 to 7 business days from the order date. Estimated ship dates are provided for each item on the item page. Shipping to USA and Canada takes an additional 10-15 business days. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee delivery within these estimated times. Please allow sufficient manufacturing and shipment time when placing your order.
2.Is there any customs fees?
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.
3.What should I do if I do not receive my order?
It generally takes 3-7 business days to handcraft personalized photo charms before shipping. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose. If it is over 7 business day,please contact our customer service for more helps
4.Why the value shows on the packaging differs from that I actually paid?
The value on the packaging is only for shipping or custom use.
About Exchange &Return
1.How to prepare a return?
You may return most new, unopened items purchased and received from Callie .com within 99 days of delivery.
You can find our full return and cancellation policy here
2.Refund to original account or other account?
Refund will be issued to original account you used to pay for the order