Callie fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.
1. Customer will be responsible for the shipping fee to send the items back to Callie .
2. Customer shall contact one of Callie representatives for the return shipping address when sending back the items.
3. Customer shall make sure that items are safely packed before sending them back. Callie will not be responsible for any lost or stolen items.
4. When sending back the items, customer shall use a shipping method that has tracking on it. Packages with no tracking will not be processed.
5. Callie reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
For further information, you can contact Our Customer Services by email.
Business Hours: 7:00pm to 4:30am Monday to Friday (EST)
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