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At Callie, we know how important fast and safe delivery is to you. It's our top priority to ensure your orders get delivered to you as soon as possible.


>>> Delivery Time

Delivery Time = Processing Time + Shipping Time

Processing Time

The estimated processing time varies from the products. Most of our items are made to order and request 3-7 business days to handcraft. It is listed in the Specifications module on every product page. 


Shipping Time

The estimated shipping date varies from shipping methods. Order placed with Expedited or Urgent Shipping will be dispatched faster.


>>> Shipping Methods & Pricing
We are happy to offer the following three shipping methods.
Shipping Methods

Estimated Delivery Time

Standard Shipping

To US: 14-16 Business Day

To Other Countries: 20 Business Day

Expedited Shipping 10 Business Days $8.0
Urgent Shipping 4-6 Business Days ​$22.0


If you want to upgrade your shipping method after the order is placed, please get in touch with our friendly customer service team. We will assist you accordingly.


*Please note that the above time frame reflects shipping time only and does NOT include processing time. It does not account for possible delays caused by high stress on production or weather factors if any. We will keep track of your order continually. Please contact us if you need further help on tracking.


Interested in FREE Standard and Expedited Shipping?

Try Callie Premium Membership to get unlimited FREE Standard and Expedited Shipping for only $19.90 / year. For more information, please visit our membership program.


Not sure which shipping method to choose?

We know that can be confusing, so we will remind you of the expected delivery date throughout checkout, and will email you expected ship date and tracking as soon as it's available.

>>> Sending Your Gifts Directly
We don't include invoices in our packages, so you could feel free to order and send your gifts directly to the recipient through Callie.
>>> Update: Impact of COVID-19 Measures
During COVID-19 we're seeing some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, so we would advise you to give yourself a bit of buffer time if you need an item or a gift to arrive by a certain date. Your kind patience and understanding is highly appreciated in advance if there is any delay incurred.

Australia: some parcel deliveries are being delayed due to major COVID-19 disruptions. The following link is the notice from Australia Post's official website, please click to view more details.


>>> Return


We value our customers' satisfaction and sincerely want you to be happy with what you've ordered. If you are not totally satisfied with your items, please do not hesitate to contact our dedicated customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.


Please see here for the full list of terms and conditions for our refund and exchange policy.

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