> Delivery Time = Processing Time + Shipping Time

Processing Time

The estimated time frame is listed in the Specifications module on every product page. Most items are request 3-7 business days to handcraft. 


Shipping Time

The estimated shipping time varies from the shipping method.




> Shipping Methods & Price

Please note that this time frame does not include processing time and not account for delays caused by service or weather disruptions if any. We will remind you of the estimated delivery date throughout checkout. After your order is placed, we will email you the expected delivery date and tracking as soon as it's available. 
Shipping Methods

Estimated Shipping Time

Standard Shipping

To US: 12 Business Day

To Other Countries: 15 Business Day

Expedited Shipping 8-10 Business Days $9.0
Urgent Shipping 3-5 Business Days ​$22.0
Super Urgent Shipping 1-3 Business Days $28.0

*Note: Canadian orders to Ontario and Quebec are affected by the natural disasters of mudslides, and the delivery time will be extended to 30-35 working days.


Interested in FREE Expedited Shipping?

Sign up for Callie VIP and get unlimited FREE Standard and Expedited Shipping at only $19.90 / year. For more information, please visit Callie VIP.




> Return


We sincerely want you to be happy with what you've ordered. If you are not totally satisfied with your items, please do not hesitate to contact our customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.


Please see here for the full list of terms and conditions for our refund and exchange policy.




> Impact of COVID-19 Measures


We're seeing some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details. Your kind patience and understanding is highly appreciated.

Australia: some parcel deliveries are being delayed due to major COVID-19 disruptions. 




> Sending Your Gifts Directly


Please feel free to order and send your gifts directly to the recipients through Callie. We don't include invoices in our packages.

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