Processing Time

The estimated processing time varies from the products. Most of our items are made to order and request 3-7 business days to handcraft. It is listed in the Specifications module on every product page. 

Shipping Time

The estimated shipping date varies from shipping methods. Order placed with Expedited or Urgent Shipping will be dispatched faster.

If you want to upgrade your shipping method after the order is placed, please get in touch with our friendly customer service team. We will assist you accordingly.

*Please note that the above time frame reflects shipping time only and does NOT include processing time. It does not account for possible delays caused by high stress on production or weather factors if any. We will keep track of your order continually. Please contact us if you need further help on tracking.

Interested in FREE Standard and Expedited Shipping?

Try Callie Premium Membership to get unlimited FREE Standard and Expedited Shipping for only $19.90 / year. For more information, please visit our membership program.

Not sure which shipping method to choose?

We know that can be confusing, so we will remind you of the expected delivery date throughout checkout, and will email you expected ship date and tracking as soon as it's available.

Australia: some parcel deliveries are being delayed due to major COVID-19 disruptions. The following link is the notice from Australia Post's official website, please click to view more details. https://auspost.com.au/service-updates/current-covid-19-impacts

>>> Return

We value our customers' satisfaction and sincerely want you to be happy with what you've ordered. If you are not totally satisfied with your items, please do not hesitate to contact our dedicated customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.

Please see here for the full list of terms and conditions for our refund and exchange policy.