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FAQ

Payment Information

  • 1.What payment methods can I choose?
  • 2.Do you have cash on delivery (COD) service?
  • 3.Do we have to pay in dollars?

Delivery & Shipping

  • 1.What are Callie’s shipping options?
  • 2.How long will it take to process my order and receive my order?
  • 3.How do I change my shipping address?
  • 4.How to find a missing package that shows as delivered?
  • 5.What if the order is lost or damaged?

Order Details

  • 1.Where is my order? How can I track it?
  • 2.How to change or cancel the order after submitting the order?
  • 3.How can I change my inscription?

Received Item Issues

  • 1.I received my item, but it did not look like what I expected?
  • 2.I'm missing an item from my order, what should I do?
  • 3.I received an incorrect item, what should I do?

Return & Refund

  • 1.Return policy (99 Days Return)
  • 2.How long will it take to process the refund?
  • 3.Will you refund to my original account or another account?

General Information about Callie

  • 1.Is it safe to place an order online?
  • 2.Do you have any retail locations?
  • 3.Where does your company locate?
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