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FAQ

Pre-sale lssues

  • 1.COD service
    • We don't support COD service currently. We do have complete after-sale policy, please be reassured and enjoy your shopping.
  • 2.Are we have to pay in dollars?
    • The prices on our site are in US dollars by default.
  • 3.How to change or cancel the order after submitting the order?
    • To cancel or change your order, please contact our customer service via live chat or submit a support ticket. If we can, we are happy to stop the order, however, our order fulfillment system is designed to deliver goods as quickly and efficiently as possible. Therefore, your order may already be in transit, in which case we will not be able to change or cancel your order. If you cannot cancel your order, but you still do not like it, and want to return / exchange it, our customer service department will be happy to help you.
  • 4.Is it safe to place an order online?
    • Callie uses a variety of security precautions to protect your personal information from unauthorized use. We use the latest security technologies, including data encryption, server authentication, message integrity, SSL certificates, and trust waves – just like keeping your PayPal and credit card information in a bank vault. We can assure you that our website is safe, and we have implemented the most advanced security measures. Customer safety and privacy are always our top priorities.

  • 5.What payment methods can I choose?
    • We accept multiple payment methods, including: PayPal, credit and debit cards. We cannot accept payment methods such as cash on delivery or bank transfer. After checkout, you can choose the payment method.

Order lssues

After-sale lssues

  • 1.I received my item,but it doesn't look like i expected
    • We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site. When contacting us, please make sure to include the following details so that we can assist you in the best possible way: Your Order ID number A picture of the item you received Feedback on the item Link to the item that you would like to exchange to
  • 2.I'm missing an item from my order,what should ID
    • We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
  • 3.I received an incorrect item,what should i do?
    • If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with the personalization that you chose. Please contact our Customer Care team so that we will be able to send you a replacement item. Please make sure to include: Your Order ID number A picture of the incorrect item Explain how the item was meant to look like The item's name and item ID Rest assured we will resolve this issue for you as quickly as we can.
  • 4.Return policy
    • Unsatisfied with my choice If you are unsatisfied with your product, please contact us once you get the item within 15 days. We will be happy to exchange it for something else according to 99 days of Return Policy. Your original item will need to be returned before we are able to send your new item to production. There is 30% restock fee for the original item you ordered as each item is made uniquely and specifically for every customer If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate. If you are not satisfied with this option, our customer support will work with you to find an alternative solution.
  • 5.Refund to original account or other account?
    • The refund will be returned to the original account you used to pay for the order

Shipping lssues

  • 1.Where is my order?
    • Registered account, in the personal center of my order can be viewed
  • 2.What are my delivery options?
    • We take pride in providing a range of secure local and world-wide shipping options. In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to. We usually offer two shipping methods: Standard Shipping Express - shipments require a customer signature upon delivery Please note that the time frame is stated in business days, which means that it does not include weekends.
  • 3.How long will it take me to place an order?
    • Each product is custom-made and shipped within 3 to 7 working days from the date of order. The estimated shipping date for each item is provided on the item page. Although we will do our best to ship your order to you within the expected time frame, we cannot guarantee delivery within these estimated times. Please allow sufficient manufacturing and shipping time when placing an order.

Company Information

Suggested Languages and regions

  • English United States
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  • English United States
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